Equipment service during COVID-19

Like you, we are navigating this time of uncertainty and want you to know that we are right there with you. As the only locally owned and operated dental equipment company dealer here in Austin Texas, our interests lie right here with you all. If you have questions or need support, contact Allan or Diana. On behalf of all of us, we want to thank you in advance for putting your trust in us.

We are ready to support our customers to reopen your dental practice.

Governor Abbott announced much anticipated plans to safely reopen Texas’ dental practices. Specifically, the Governor’s plans permit dental practices to open on Friday, May 1, 2020. It is important to note that the Governor’s plans, specifically Executive Order 19, permit the Texas State Board of Dental Examiners (TSBDE) to promulgate “emergency rules” to dictate “minimum standards for safe practice.” These minimum standards no doubt will be forthcoming shortly. The ADA is recommending that elective dental procedures not be performed until after April 30, 2020. In the meantime, the ADA has released a Return to Work Interim Guidance Toolkit. As always, our team is ready to assist with any dental equipment startup assistance, service, routine maintenance, loaners or emergency repairs as needed.

Review shutdown procedures and prepare your dental equipment for startup.

If you did completely shut your dental practice down for a time, it is important to that you review the manufacturer’s guidelines in cleaning, drying, powering down, and disconnecting various dental equipment to prevent damage, permanent degradation, and/or difficulty starting up again. Click on any of the links below to get specific guidance on each type of dental equipment:
Summary quick reference of shutdown precautions for all dental equipment
Operatory equipment – chairs, delivery units and lights
Mechanical room equipment – vacuums and compressors
Sterilization equipment – autoclaves and ultrasonic baths

Minimize risk damaging your dental equipment and call us at (512) 873-8847 if you have any questions prior to startup. Our technicians are very experienced and ready to assist!

Precautions to insure we minimize the risk of exposure to our service personnel and the community.

Our techs each have sanitizers and/or disinfectants known to be effective against the COVID-19 virus in their possession during office visits. Our employees are checked every morning for fever and asked to sign a release that they have not experienced any symptoms. Once they enter our facility, they must wash their hands and insure they have gloves and disinfectant prior to going out to their first call. Prior to entering a facility, they must (1) disinfect their hands, (2) wipe down the touched areas of their vehicles, (3) and wipe down their tools. Once inside, they will communicate with the practice staff at no closer than 6 feet per CDC guidelines for social distancing. Before beginning any work on the equipment needing service, our service techs have been instructed to wipe down the general area with disinfecting wipes typically available at the dental practice. If not available, they will use Hewitt provided disinfectants. Prior to leaving, our techs have been instructed to wash their hands at the practice so as to minimize any potential community transfer.

Most Recent Updates

Governor Abbott announced much anticipated plans to safely reopen Texas’ dental practices on May 1, 2020.Visit Article (4/27)
TDA Final Guidelines Reopening Dental Offices.Visit Document (4/21)
Governor Abbott extends postponing all medically unnecessary dental procedures until April 21, 2020. Visit Article (3/31)
NIH Study shows Coronavirus stable as aerosol and on surfaces Visit Article (3/17)
ADA interim guidance on emergency treatment Visit Article (4/01)
ADA update on postponing elective dental procedures until 4/30 View Article (4/01)

Credible Sources

World Health Organization – COVID-19 Advice for the Public
Centers for Disease Control and Prevention (CDC) – COVID-19
John Hopkins Coronavirus Resource Center

TDA Coronavirus Update
ADA Coronavirus Resources for Dentists
OSHA Guidance on Preparing Workplace
CDC Developing Guidance for COVID-19 in Dental Settings